RU Virtual Assistant

Agreement on Confidentiality and Processing of Personal Data

MURS (also referred to as “our”, “us” and “we”) understands the privacy of users and takes privacy issues very seriously. By visiting and future MURS websites, applications and / or domain names at https://app.murs.ai, https://en.murs.ai, including its subdomains and mobile-optimized sites. version (hereinafter referred to as the “Site”) or otherwise available content, products, mobile resources and applications for mobile devices for iPhone, iPad, Android or other smartphones or tablets (hereinafter referred to as the “Service”) is owned or operated by MURS, you acknowledge and accept the terms of this Privacy Policy (hereinafter the “Policy”). This Policy is a binding agreement between MURS and you through our Site; On our registration page https://app.murs.ai / register. By providing his personal data, the Customer / User grants the processing, storage and use of his personal data on the basis of Federal Law No. 152-FZ “On Personal Data” dated July 27, 2006.

If you do not agree with the terms of this Policy, please close this web tab and stop browsing our Site and / or using the Services.

Personal information means any information of a personal nature that makes it possible to establish the identity of the Customer / User, such as:

Full Name

Date of Birth

contact number

E-mail address

Mailing address

Customer / User by joining this Agreement

and by transmitting personal data, it unambiguously declares the following:

Expresses usage on a data system with or without

use of such funds (including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), blocking, deletion, destruction).

By providing his data, the Customer / User gives a receipt for receipt

via Viber, Push notifications, email, Facebook, Telegram, WhatsApp.

Each of the Parties undertakes not to disclose confidential information received from the other party in connection with the execution of the Agreement.

For the purposes of the Agreement, “Confidential Information” means all information related to trade secrets, business relationships, transactions, products or connections of the Customer. and / or receiving services, information about which can be submitted to the Contractor (the Party that receives this or that information) in any format or on any medium.

In exchange for the information of the Customer, provide the Contractor in accordance with the Agreement (including by its representative the persons and proxies referred to in Clause 9.3.1.

kept as confidential and not reproduced, not copied (in excess of what is reasonably necessary for the purposes of the Agreement);

will not be transferred, disclosed or otherwise become available to any other third Party (with the exception of the represented persons, employees, proxies of the Contractor, who need to know and use Confidential Information for the purposes of the Agreement);

is not used for any other purpose, except for the purposes of the Agreement;

stored in compliance with security measures.

The provisions of this Agreement shall not apply to information that:

is or becomes generally known for reasons other than a violation on the part of the performer;

open for distribution by the Customer;

must be disclosed in accordance with the law or any regulatory legal act of the executive authority;

became known or was known to the Contractor without the Contractor’s obligations on confidential information.

In the opinion of the Customer, it should be kept secret that it has the right to hide, disguise, in any other way change this information. At the same time, the Customer is obliged to keep the transformation and formatting of the data provided unchanged.

In the event that the Contractor knows the facts of illegal copying, disclosure or use of any Confidential Information of the Customer, the Contractor shall immediately notify the Customer, and if the Customer requests, take measures that If necessary to prevent further illegal copying, disclosure or use, these measures will be taken.

Information we collect

We collect various personal data (“PD”) about users of our Services in order to provide a quality user experience. “PAP” means information that we may use to identify or contact you, such as your name, address, telephone number, email address or other contact information. It is your responsibility to ensure that all information you submit to us is accurate. Inaccurate information may affect our ability to contact you as described in this Policy. The personal data collected by us is protected as personal data in accordance with applicable data protection legislation. PD does not include “Aggregated Information”, which is information or data that we collect when users’ personal data has been deleted, including metadata about your use of the Services, IP address logs, device and location information. Aggregated information helps us understand trends, user needs and other information to provide improved Services and can be used by us for any purpose. We may also collect other non-personal information about your use and interaction with our Services. “Non-personally identifiable information” means information from which we cannot identify an individual. Non-personally identifiable information is not considered PD unless we combine it or associate it with the PD you provide to us. You can request the deletion of all your data by sending an email to register@murs.ai with the subject line “Delete my data”.

How we collect data

We collect information that you provide to us when registering or using our Services. When you register for a MURS user account (“Account”) on the website or mobile application, you will be assigned a unique account identifier that will be associated with any information you provide to us in your account. You may also provide us with information that allows us to contact you or use certain features available through our Services without registering an account, such as when you fill out a request form, leave a review, send us an email, or engage in communication with our team.

Your emails, calls and other correspondence to and from us may be logged for a variety of purposes, including: monitoring customer service quality or compliance, verifying the accuracy of the information you provide to us, preventing fraud, or educating our employees or customer service representatives. Any information received from you through customer support will be processed in accordance with the provisions of this Policy.

Information We Collect Automatically

Even if you do not provide information to us, we automatically collect certain information about your use and interaction with our Site and / or Services. For example, when you visit our website, our systems automatically maintain web logs to record data about all visitors who use our website and store this information in our database. These web logs may contain information about you, including the following: IP address, the type (s) of operating system you are using, the type of device you use, the date and time of your visit to the website, your activity and / or referring web sites. We use your log information to troubleshoot problems, collect demographic information, customize your experience when you access our Site, Services, and for other business purposes.

Information obtained from other sources

We may receive information about you from external sources, such as commercially available demographic or marketing information, and add or combine it with your information to provide you with better services and to inform you about the Services or other information that may be of interest to you. Our Site offers you the option of using your social media credentials (e.g. Facebook, Google, Apple, Murs, etc.) to use single sign-on to sign in to our Site, and in this way, we may also collect certain information from you. at login. We will not collect additional information from you when using your social media credentials, in addition to information that third parties disclose to us.

How We Use Information

In order for us to provide and maintain our Site and Services, and to improve your user experience, we will use your information in accordance with your instructions, including any applicable terms of your Customer Agreement and applicableth legislation. MURS uses your information in accordance with our legitimate interests in the operation of our Site, Services and business. In addition, MURS uses your information to:

Design, research, process, protect, modify and improve our communications, Site and Services.

Send correspondence to your email address, including sending links for password verification and retrieval, billing, account management information, newsletters, responses to inquiries / offers and other notices related to the Site and the Services.

Improve the user experience and provide customer support.

Research and help prevent security issues, abuse, and violations.

User registration on the site

Fulfillment by the Contractor of obligations to the Customer

Disclosure with your consent

We may share your information with third parties if necessary to provide you with the Services or to support the technical operation and / or maintenance of our Services, including a third-party application that you may use within the Services. We may also share information with our affiliates, agents, third party vendors or service providers to perform functions on our behalf. When a third party acts solely on our behalf or otherwise, as the case may be, we use reasonable commercial efforts to require that party to comply with the privacy practices set out in this Policy or to have additional privacy protections to protect your information. We do not share your information with unaffiliated third parties, except as permitted by this Policy.

How we protect information

We use industry standard protocols and technologies to protect your registered user information and personal data in order to protect and encrypt data for transmission in a format that prevents data theft by unauthorized third parties, including internal audits of our data collection, storage and processing methods, security measures, and physical security measures. However, please note that the Internet and e-mail transmission are not secure or error-free means of communication. We also strongly recommend that you take additional steps yourself to protect and maintain the integrity of your information. For example, you should never share your Account or login information with other people, and be sure to log out when you’re done using a shared or public computer. We strongly advise you to be aware that if you use or access our Services through a third-party computer network (for example, an internet cafe, library) or other potentially insecure Internet connection, such use is not recommended and is solely at your own risk. It is your responsibility to check your privacy and / or network security policies in advance prior to accessing the Services. We are not responsible for your processing, transfer, re-exchange and / or distribution of your information, except as provided in the Policy.

Withdrawal of consent to the use of personal data

Any user of our Service has the right to send us a request to ensure that the rights to:

Access to personal data of the user;

Correction of the user’s personal data if they are inaccurate or incomplete;

Revoke the user’s consent to the use, storage, processing, processing and / or disclosure of the user’s personal data.

Upon receiving your request to revoke the processing of your data and after due consideration, we may edit, deactivate and / or delete your personal data from our Service. We may not be able to delete all of your data from some of our databases, in which case we mark such data as permanently inaccessible.

Use of cookies

We use cookies and similar technologies to track and collect data about your use of our Site and Services. Cookies are small text files that our Site transmits to you and that allow us to recognize you and receive data such as how, when and how long you visit our Site. Either we or our affiliates and authorized service providers may also use beacons, which are small files, sometimes as small as one pixel, embedded in the pages of our Site. Beacons are used to identify each of our pages for analysis using our system tools. You can always set your browser to refuse cookies and beacons. For more information visit www.allaboutcookies.com.

Third party services

Our site and our services may also contain hyperlinks to the sites of our commercial partners andother third parties. If you click on such links, you decide to visit such websites and will be redirected to them. If you click on a third party link, our Policy and Terms of Service will no longer apply and you will review them at your own risk. We are not responsible for the privacy and personal data policies used by such third parties (including any tools, cookies, information or content contained therein) and we have no control over the way that such third parties may collect, process, process or use your personal data. You are strongly encouraged to check the privacy settings, policies and / or notices applicable to such third party sites and services before viewing or using such third party websites and / or services.

The Contractor undertakes not to transfer the received personal data to third parties, with the exception of the following cases:

At the request of the authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation

Strategic partners who work with the Contractor to provide products and services, or those of them that help the Contractor to sell products and services to consumers. We provide third parties with the minimum amount of personal data necessary only to provide the required service or conduct the required transaction.

Processing payment information

We use third party payment processing platforms. These platforms will ask you to disclose sensitive personal information (such as credit card number, username and account password) to them in order to make purchases and transactions related to our services. Such third party payment processing platforms are governed by their own security standards, policies and terms of use. We are not responsible for their operation, safety or other functionality. We strongly encourage our users to take online security measures to protect their financial information, both here on the Site and elsewhere. We will not collect or store your sensitive payment information.

Marketing tools

From time to time, we may use Google Analytics, AdWords and / or AdSense tracking codes, as well as other third party software tools (such as remarketing codes), to collect marketing analytics about the pages you view on our Site, or when you commit to specific actions through our services. These platforms may also use cookies, codes and other technologies to help us analyze our user behavior patterns. For example, third party vendors may show you Murs advertisements on certain websites on the Internet, even after you leave our Site. The information collected is anonymous, meaning it cannot be traced back to individuals. Using Google and other analytics tools, we will learn how to optimize and serve ads based on past user visits for a better experience. Our third party vendors may also use cookies and beacons to track your browsing experience in order to show you advertisements based on what they or we deem to be of interest to you. Such information will be processed for the purpose of assessing your online activity and consumer preferences. From now on, by using this Site, you consent to such disclosure, processing and storage of data and / or personal data about you, either by us or by such third parties. In order to enforce and protect your privacy rights, you have the option to opt out of receiving this type of advertising from us or third parties, now or in the future. You can learn more about how to opt-out by viewing the Google opt-out and privacy pages located at www.google.com or the Network Advertising Initiative website located at www.networkadvertising.org. In addition, you can adjust your browser and system settings regarding how third parties will serve you advertisements.

Regional and international regulations for the protection of confidential data

MURS complies with the Federal Law of the Russian Federation on Confidentiality of July 27, 2006 N 152-FZ and the rules of the European Union GDPR in relation to the transferred personal information.

In accordance with the Privacy Principles, MURS is committed to resolving complaints about the collection or use of your personal information. Individuals who have queries or complaints regarding our Privacy Policy should first contact our Data Protection Officer by sending an email to register@murs.ai.

GDPR compliance

Lawfulness of data processing and consent

Personal data is processed only with consent. To do this, when registering, we ask you to confirm your agreement with this Policy when the user clicks the checkbox “I agreefor the processing of personal data “on our registration page https://app.murs.ai / register

Data minimization

We only included a minimal set of customer data:

Name when working via messenger

Name, surname, phone number, email for the administrator

Transparency

The personal data processing policy describes the use of data

Changing and deleting data

MURS provides an opportunity to clarify, delete or change data at any time.

Data protection agreement

Data protection officer

To contact our Data Protection Officer, write to us at register@murs.ai

Individuals living in certain countries, including the European Economic Area, have certain legal rights with respect to their personal data. Subject to any exceptions provided by law, you may have the right to request access to your information and to attempt to update, delete or correct that information. To the extent that the processing of your personal data by MURS is governed by the General Data Protection Regulation (GDPR), MURS relies on its legitimate interests described above to process your data. MURS may also process information that constitutes your personal data for direct marketing purposes, provided that you have the right at any time to object to MURS’s use of your personal data for this purpose.

The personal data of the Customer / User is stored exclusively on electronic media and processed using automated systems, except for cases when manual processing of personal data is necessary in connection with the fulfillment of legal requirements.

The Contractor reserves the right to unilaterally amend these rules, provided that the changes do not contradict the current legislation of the Russian Federation. Changes to the terms of these rules come into force after their publication on the Site.

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