RU Virtual Assistant

Privacy policy

Introduction

MURS (also referred to as “our”, “us” and “we”) understands the importance of user privacy and takes privacy matters very seriously. By visiting MURS’s existing and future website(s), application(s) and/or domain name(s) at https://app.murs.ai, https://en.murs.ai, including its sub-domains and mobile optimized version (collectively, the “Site”), or otherwise accessing any linked pages, features, content, products, services, mobile properties and mobile device applications for iPhone, iPad, Android or other smartphone or tablet device (each, a “Service“) owned or operated by MURS, you acknowledge and accept the terms in this Privacy Policy (“Policy”). This Policy is a legally binding agreement between MURS and, you, a user of our Services and/or visitor of our Site; and your acceptance of this Policy arises upon your simple use of the Services, your use of the Site, or when you otherwise click on the “I agree to personal data processing” checkbox on our registration page https://app.murs.ai/register (or similar box or means). By providing the personal data, the Customer/User consents to the processing, storage, and use of his personal data on the basis of the Federal Law of 27 July 2006 N 152-FZ.

If you do not agree to the terms of this Policy, please close this web tab and immediately stop browsing our Site and/or using the Services.


Personal data means any information of a personal nature that makes it possible to establish the identity of the Customer/User, such as:

  • Full Name
  • Date of Birth
  • Сontact number
  • E-mail address
  • Mailing address

The Customer/User, by joining this Agreement and transferring personal data, unambiguously declares the following:

He or she consents to the processing of personal data using automation tools or without using such tools (including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), blocking, deletion, destruction).

By providing his or her data, the Customer/User agrees to receive information from the Service by e-mail, by phone, via the Internet, including using instant messaging systems and social networks, or in the form of SMS messages/PUSH notifications, via Viber, Push notifications, E-mail, Facebook, Telegram, WhatsApp.

Each of the Parties undertakes not to disclose confidential information received from the other party due to the execution of the Agreement.

For the purposes of the Agreement, “Confidential Information” means all information relating to trade secrets, business relationships, transactions, products, or connections of the Customer (the Party that transmits this or that information) or related to the methods and techniques used by the Customer in the development and/or provision of services and/or receipt of services, information about which may come to the Contractor (the Party that receives this or that information) in any format or on any medium.

In return for the Customer’s consent to provide information to the Contractor in accordance with the Agreement, the Contractor (including its officials, employees, and proxies referred to in Clause 9.3.1. of the Agreement) undertakes to ensure that all Confidential Information of the Customer:

  • is kept as confidential and not reproduced or copied (in excess of what is reasonably necessary for the purposes of the Agreement);
  • will not be transferred, disclosed, or otherwise become available to any other Third Party (with the exception of officials, employees, proxies of the Contractor who need to know and use Confidential Information for the purposes of the Agreement);
  • is not used for any other purpose, except for the purposes of the Agreement;
  • is stored in compliance with security measures.


The provisions of this Agreement shall not apply to information that:

  • is or becomes generally known for reasons not related to violations by the Contractor;
  • is open for distribution by the Customer;
  • must be disclosed in accordance with the law or any regulatory legal act of the executive authority;
  • became known or was known to the Contractor without violation by the Contractor of any obligations about confidential information.


The parties acknowledge that the Customer, in the interests of preserving Confidential Information or preventing the disclosure of any other information that, in the Customer’s opinion, should be kept secret, has the right to hide, disguise, or otherwise change this information. At the same time, the Customer is obliged to keep the structure and format of the data provided unchanged.

If the Contractor becomes aware of the facts of illegal copying, disclosure, or use of any Confidential Information of the Customer, the Contractor undertakes to immediately notify the Customer, and if the Customer requests to take measures that will be necessary to prevent further illegal copying, disclosure or use, these measures will be taken.

Information We Collect

We collect a variety of personally identifiable information (“PII”) about users of our Services in order to ensure a quality user experience. “PII” means information that we can use to identify or contact you, such as your name, address, telephone number, email address or other contact information. You are responsible for ensuring the accuracy of all PII that you submit to us. Inaccurate information may affect your experience when using the Services and/or our ability to contact you as described in this Policy. PII collected by us is protected as personal data under applicable data protection law. PII does not include “Aggregated Information” which is information or data we collect where individual user identities have been removed, including metadata on your use of the Services, IP address logs, device and location information. Aggregated Information helps us understand trends, user needs and other information to provide improved Services and may be used by us for any purpose. We may also collect other non-personally identifiable information about your use and interaction with our Services. “Non-personally identifiable information” means information where we cannot determine the identity of a natural person. Non-personally identifiable information is not treated as PII unless we combine it with or link it to PII that you give to us. You can request to delete all your data by sending an email to register@murs.ai with the subject “Delete my data”

How We Collect Information

We collect information that you give to us when you register or use our Services. When you register for a MURS user account (“Account“) on the website or mobile application, you will be assigned a unique account identifier which will be associated with any information you give to us under your Account. You may also give us information to allow us to contact you or use certain features available through our Services without signing up for an Account, such as when you fill out a request form, provide feedback, email us, or engage in communications with our team.

Customer Support Information

Your emails, calls and other correspondence to and from us may be recorded for various purposes including: monitoring customer service quality or compliance, checking accuracy of the information you provide us, preventing fraud or providing training for our staff or customer service representatives. Any information obtained from you through Customer support will be treated in accordance with the provisions of this Policy.

Information We Collect Automatically

Even if you do not provide information to us, we automatically collect certain information about your use and interaction with our Site and/or Services. For example, when you visit our website, our systems automatically maintain web logs to record data about all visitors who use our website and stores this information in our database. These web logs may contain information about you including the following: IP address, type(s) of operating system you use, type of device you use, date and time you visited the website, your activity and/or referring websites. We use your log information to troubleshoot problems, gather demographic information, customize your experience when accessing our Site, Services and other business purposes.

Information Collected From Other Sources

We may receive information about you from outside sources, such as commercially available demographic or marketing information, and add or combine it with your information to provide better service to you and inform you of Services or other information that may be of interest to you. Our Site offers you the functionality of using your social media credentials (e.g. Facebook, Google, Apple, MURS, etc.) to use single-sign-on to enter our Site, and in that manner, we may also collect certain information from you as you log on. We will not collect more information from you when using your social media credentials beyond the information such third parties disclose to us.

How We Use Information

In order for us to provide and maintain our Site and Services, and to improve your user experience, we will use your information in accordance with your instructions, including any applicable terms in your Customer Agreement and applicable law. MURS uses your information in furtherance of our legitimate interests in operating our Site, Services and business. Additionally, MURS uses your information:

  • Develop, research, process, safeguard, modify and improve our communications, the Site and Services.
  • Send correspondence to your e-mail address, including sending password verification and retrieval links, billing, account management information, newsletters, answers to queries/suggestions and other notices related to the Site and Services.
  • Improve your user experience and provide you with customer support.
  • Investigate and help prevent security issues, abuse and breaches.
  • As required by applicable law, legal process or regulation.
  • User registration on the site Execution by the Contractor of obligations to the Customer

With Whom We Share Information

Disclosure With Your Consent

Customers determine their own policies and practices for the sharing and disclosure of information, and MURS does not control how a Customer or any other third parties choose to share or disclose information. We may disclose your information with your consent, which we may obtain in a number of ways, including:

  • In writing;
  • Verbally;
  • Online, by clicking on a link or button;
  • Other mechanism.

We may share your information with third parties as necessary to provide Services to you or to support the technical operation and/or maintenance of our Services, including third party application that you may engage within the Services. We may also share information with our affiliates, agents, outside vendors or service providers to perform functions on our behalf. When a third party acts solely on our behalf and otherwise as applicable, we use reasonable commercial efforts to require that party to follow the privacy practices stated in this Policy or have complementary privacy protections to protect your information. We do not share your information with unaffiliated third parties except as permitted to do so in this Policy.

How We Protect Information

We use industry standard protocols and technology to protect your registered user information and personal data in order to guard and encrypt data for transmission in a format that prevents data theft by unauthorized third parties, including internal reviews of our data collection, storage and processing practices, security measures, and physical security measures. However, please take into account that the Internet and email transmissions are not secure or error free communication means. We also urge you to take additional steps on your own to safeguard and maintain the integrity of your information. For example, you should never share your Account or login information with other people and be sure to sign off when finished using a shared or public computer. We urge you to be aware that if you use or access our Services through a third party computer network (e.g., internet café, library) or other potentially non-secure internet connection, such use is not recommended and is solely at your own risk. It is your responsibility to check beforehand on the privacy and/or security policy of your network prior to accessing the Services. We are not responsible for your handling, sharing, re-sharing and/or distribution of your information except as set forth in the Policy.

Personal data owners’ rights and revocation of consent

Any user of our Site shall have the right to make a request to us in order to enforce such user’s rights to:

  • Access the user’s personal data;
  • Rectify the user’s personal data, when inaccurate or incomplete;
  • Revoke the user’s consent for the use, storage, treatment, process and/or, disclosure of the user’s personal data.

Upon receipt of your privacy request, and after due review of its merit, we may then edit, deactivate and/or delete your personal data from our Site or services. We may not be able to delete all of your data from some of our databases and that, if such is the case, we will then mark such data as permanently inaccessible.

Cookies and Beacons

We may place ‘cookies’ and similar technologies in your computer or mobile device in order to track and collect data regarding your use of our Site and Services. Cookies are small text files that our Site transfers to you and that allow us to permit us to recognize you and obtain data such as how, when and how long you browse pages in our Site. Either we or our affiliates and authorized service providers may also use ‘beacons’, which are small files, sometimes only a pixel in size, embedded onto the pages of our Site. Beacons are used to identify each of our pages in order to be analyzed by our system tools. You can always configure your browser to refuse cookies and beacons. For more information, please visit www.allaboutcookies.com.

Third Party Services

Our Site and services may also implement hyperlinks to the websites of our commercial partners and other third parties. If you click on such links, you are choosing to visit such websites, and will be redirected thereto. If you click on a third party link, our Policy and Service terms are no longer applicable and your browsing is at your own risk. We are not responsible for the privacy and personal data practices used by such third parties (including any tools, cookies, information or content contained thereinto), and we do not have control over the manner in which such third parties may collect, process, treat or use your personal data. You are strongly advised to check the privacy settings, policies and/or notices applicable to such third party sites and services prior to browsing or using such third party websites and/or services.

The Contractor undertakes not to transfer the received personal data to third parties, except for the following cases:

  • At the request of the authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation
  • To strategic partners who work with the Contractor to provide products and services, or those that help the Contractor to sell products and services to consumers. We provide third parties with the minimum amount of personal data necessary only to provide the required service or conduct the required transaction.

Financial data and information

We use third party payment processing platforms. These platforms will request you to disclose them sensitive personal data (e.g. credit card number, account username and password) in order to complete purchases and operations related to our services. Such third party payment processing platforms are governed by their own safety standards, policies and terms of use. We shall not be liable for their operation, safety or otherwise their functioning. We strongly advise our users to engage in online safety measures in order to protect their financial information, here in the Site and elsewhere. We will not collect or store any sensitive financial data of yours.

Advertising, opt-out

From time to time, we may use Google Analytics, AdWords and/or AdSense tracking codes, along with other third party software tools (such as remarketing codes) in order to collect marketing analytics about the pages you browse on our Site or when you undertake specific actions through our services. These platforms may also use cookies, codes and other technologies to help us analyze our users’ patterns. For example, third party vendors may show you Murs’s ads on certain websites across the Internet, even after you leave our Site. The collected information is anonymized, meaning it cannot be tracked back to individuals. Using Google and other analytics tools, we learn how to optimize, and serve ads based on a user’s past visits, giving you a better experience. Our third party vendors may also use cookies and beacons to track your Internet browsing in order to serve you ads based on what they or us believe to be of your interest. Such information will be processed for purposes of evaluating your browsing activities and consumer preferences. Henceforth, by using this Site, you consent to such disclosure, treatment and storage of data and/or personal data about you, either by us or by such third parties. In order to enforce and uphold your right to privacy, you have the option to elect not to receive this type of advertising from us or third parties, now or in the future. You can learn more about how to opt-out by browsing Google’s opting-out and privacy pages located at www.google.com, or the Network Advertising Initiative website located at www.networkadvertising.org. In addition, you may set browser and system preferences for how other third parties serve ads to you.

Regional and International Provisions

Privacy Shield

MURS complies with the Russian Privacy Federal Law of 27 July 2006 N 152-FZ and European Union GDPR rules of personal information transferred .

In compliance with the Privacy Principles MURS commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Privacy policy should first contact our Data Protection Officer by sending an email to register@murs.ai.

GDPR compliance

Legality of data processing and consent

Personal data is processed only with consent. To do this, when registering, we ask you to confirm your agreement with this Policy when the user clicks the box “I agree to personal data processing” on our registration page https://app.murs.ai / register

Data minimization

We have included only a minimal set of customer data:

  • First name when working through the messenger
  • First name, last name, phone number, email for the administrator

Transparency

The personal data processing policy describes the use of data

Changing and deleting data

MURS provides an opportunity to clarify, delete or change data at any time.

Data Protection Agreement

Data Protection Officer

To communicate with our Data Protection Officer, please email register@murs.ai

Your Rights

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to your information, as well as to seek to update, delete or correct this information. To the extent that MURS’s processing of your personal data is subject to the General Data Protection Regulation (GDPR), MURS relies on its legitimate interests, described above, to process your data. MURS may also process information that constitutes your personal data for direct marketing purposes, provided that you have a right to object to MURS’s use of your personal data for this purpose at any time.


The personal data of the Customer/User is stored exclusively on electronic media and processed using automated systems, except for cases where manual processing of personal data is necessary due to the fulfillment of legal requirements.


The Contractor reserves the right to unilaterally amend these rules, provided that the changes do not contradict the current legislation of the Russian Federation. Changes to the terms of these rules come into force after their publication on the Website.

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How to increase employee engagement?

The world is currently experiencing a crisis of employee engagement, and the latest data show that only 13% of workers worldwide actually do their job in the workplace. The Gallup Organization, an American Institute of Public Opinion, has tracked employee engagement in the United States since 2000. In 2018, they noted that in the United States, engagement was only 34%. The remaining percentage of employees were categorized as “uninvolved”, who are generally satisfied with their place of work, but not emotionally connected with it; they just come to work, do the minimum, and leave the company quickly if they get the best deal. In Russia, in 2019, the Theory and Practice project published a study of the corporate training and development industry, during which 270 respondents from 237 Russian companies were interviewed. 30% of respondents said that for them the key challenge of the personnel market is the low involvement of their employees in achieving business goals. So why aren't employees involved, and what can organizational leaders do about it? After all, numerous surveys and studies show that employee engagement has a positive effect on a company’s bottom line and increases customer satisfaction. Here's what Gallup offers: Include involvement in your human capital development strategy Gallup research shows that fast-growing companies have clear goals for increasing employee engagement. These include broad and active management involvement, a communications strategy, dedicated systems that enable leaders and managers to obtain and use employee engagement data, and training and development of team members. The best approach to engaging staff is not just "start and finish." Engagement needs to be an ongoing process that works in parallel with your day-to-day business processes. Use science-based tools to measure the engagement Since the study of employee engagement began in the late 1990s, many have started offering their own tools to measure and measure it. Almost every employee survey, regardless of its purpose, is called an “engagement survey”. But few tools have been validated or peer-reviewed. As a result, many companies are trying to increase engagement by focusing on issues that do not affect employees in any way and, as a result, waste their time. Understand where the company is today and where it wants to be in the future Many companies aim to increase employee engagement in a month, a year, or two. But the capabilities of each company are different. On average, companies are advised to outline a 3-year roadmap. However, it all depends on the needs of the company. The main thing is that the goals are realistic and achievable. 4. Focus not on specific numbers, but on the process Some companies focus on changing the overall percentage of employees involved, ignoring tactical elements that drive productivity. Engagement is the result of specific performance management activities, such as clarifying work expectations, providing people with what they need to do their job, ensuring development, or working on positive communication with colleagues. 5. Make engagement on par with other workflows Engagement means investing in day-to-day work and incorporating the concepts of engagement into the workflow, even as the organization changes and takes new initiatives. When leaders prioritize new initiatives, managers must provide employees with new resources and enable them to do what they do best. Building a culture of engagement requires more than just completing annual employee surveys. This requires the company to take a close look at the critical elements of engagement that will align with the organization's performance and human capital strategy. Managers and leaders should always keep employee engagement in mind because every interaction with employees can affect their engagement and the effectiveness of the organization as a...

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